IBM i Controlled

Our solution suite for voice integration, named iNspire™, represents a unique approach to the control and management of telephone services. The iNspire solution is unique because it is natively controlled on the IBM i, thus leveraging the benefits of the platform and your IT staff's technical knowledge base.

What is IBM i control?
iNspire was designed as a solution for the IBM i rather than a solution ported and retro-fit to run on i. Our desire was to bring a solution to market that gave IBM i programmers easy-to-use tools to manage voice integrations within their core base of knowledge. That base of knowledge is of course the IBM i and native languages like RPG, COBOL and JAVA – skills sets your programmers already possess. As a result, iNspire was created specifically for “i” shops that want to integrate telephony services into existing applications or create new telephony elements.

iNspire is a comprehensive set of i-based APIs and software that developers use to build telephony call flows and telephony components into existing i applications. The iNspire APIs provide a high-level interface that insulates programmers from dealing with specific telephony elements, allowing them to focus on building telephony-based solutions. Our “i-centric” design provides you with the control to integrate telephony functions where you need them. In short, iNspire is a flexible system designed to adapt to your business processes, rather than a system that requires that the business adapt to it.

So, how does IBM i control help my organization?
Well, IBM i control can mean different things to different people.

For your development team > iNspire’s i control means that programmers work in native i languages and environments to integrate telephony into your applications. No complex telephony-specific languages are needed. No lengthy learning curve or integration with other platforms is required. With iNspire, i developers learn the iNspire APIs and a few basic telephony coding techniques and they are ready to go.

For IT management > iNspire delivers a cost-effective solution that can be managed with skills already available from your IT team. Because of iNspire’s unique design, your organization can develop and manage the entire implementation without the need for costly consultants. Of course, iMessaging offers a full complement of implementation services that you can employ as needed, but iNspire is designed to provide you with the control to update and manage the system independent of costly 3rd party vendors.

For employees > iNspire integrates directly with applications that your staff is familiar with, so iNspire becomes an extension of the applications they use daily, rather than an entirely new system to learn. With other solutions, employees may have to learn a variety of new techniques to log on to the system, control calls and control their status. With iNspire, these functions are simply blended in to their existing screens to ease transition. A single log-on and they’re off and running… ready to focus on their job – servicing callers' needs!

For supervisors > iNspire provides supervisors with a variety of useful data from any authorized IBM i screen. For example, real-time visibility to information such as the call queue, employee activity and detailed reporting are all available to i users. iNspire provides standard call reports that meet most users needs, however at times a different report format is needed. Because iNspire maintains all call data on the i, the data can be manipulated and presented in just about any required format.

For operations staff > As a solution that is based on the IBM i, iNspire applications and data are i-resident, meaning all iNspire data and applications are saved with normal periodic back-up routines. The majority of iNspire operations are serviced through system facilities. The overall design makes daily operations of iNspire a straightforward task that is simply another IBM i function.